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Check Out Our FAQs
ACCOUNT
Yes. To place orders on our online store, you will need to apply for an AEE Solar Account. Apply here.
No. There is no fee to apply or have an AEE Solar Account.
Tax Exempt License, Resale Certificate, and Contractor License.
All purchases made on our online store require an approved AEE Solar Account. Apply here.
AEE Solar distributes to licensed businesses and contractors. We are happy to refer you to a local reseller to meet your product needs.
Reset your password here.
You may request your Dealer Account Number from your account administrator.
Visit the sign-up page here.
- Select Existing AEE Dealer
- Complete the required fields
- Click Register
An email will be sent to the account administrator to approve the new user request. Once approved, the new user will be activated and able to use the online store.
ORDERS
Yes. Visit our online store, Shop.aeesolar.com, for a fast, easy, and convenient way to place orders 24/7.
No. There is no minimum order quantity.
Please contact our Customer Service team at customerservice@aeesolar.com or 800-777-6609 ext. 3.
We will require your;
- Your order number
- Company name
- Description of the issue
Once we’ve received the above info, our Customer Service team will get this sorted for you asap!
DELIVERY
Once you place your order, expect a 1-2 business day processing time before shipment.
Occasionally, there can be a delay between handing off your order and the carrier updating tracking on their site. Please allow 24 hours for your tracking to populate.
Most orders ship from AEE Solar’s two warehouses in Visalia, California, and Glen Rock, Pennsylvania. In some cases, special items will ship directly from the manufacturer.
AEE Solar can ship UPS items (parcels) internationally. If you have a larger international order, you will need to work with a freight forwarder in the United States to receive your order and ship it to your international location.
- Visually inspect all pallets and boxes before signing for the delivery. Drivers can wait up to 15 minutes per delivery to allow you to inspect the delivered items adequately.
- If a shipment shows any damage, you should unpack the pallet and inspect it carefully before the driver’s departure.
- You must note any damage to shipped items on the delivery receipt before the shipment is accepted.
Please contact our Customer Service team at customerservice@aeesolar.com or 800-777-6609 ext. 3 within 24 hours of receiving your shipment.
- Provide written documentation on the delivery receipt for damaged items on the shipment
- Provide images of the damaged item, quantity damaged, item description, item SKU, and order number
Once we’ve received the above info, our Customer Service team will get this sorted for you asap!
Please contact our Customer Service team at customerservice@aeesolar.com or 800-777-6609 ext. 3 within 24 hours of receiving your shipment.
- Provide written documentation on the delivery receipt for damaged items on the shipment
- Provide item description, item SKU, quantity ordered vs quantity missing, and order number
Once we’ve received the above info, our Customer Service team will get this sorted for you asap!
PAYMENT
AEE Solar accepts Credit Card, ACH, Wire, and Terms.
RETURNS
Return Policy
In order to return Products, you must request a Return Merchandise Authorization (RMA) number from AEE Solar. If AEE Solar agrees to accept return of the Products, please clearly mark the RMA number on the return package. All Products must be returned with shipping prepaid and insured to the address specified by AEE Solar (which may be the address of the manufacturer). Only the original Customer may request an RMA number; purchasers of Products from you must work through you and not direct with AEE Solar. AEE Solar will credit the purchase price of all normally-stocked merchandise returned with an RMA number and in new condition, in original packaging. AEE Solar reserves the right to charge a restocking charge on Products returned of up to twenty percent (20%) absent a verifiable problem with the delivery.
If (a) you request an RMA number more than 30 days after delivery, or Products are (b) not returned in a condition suitable for resale, (c) not normally stocked, or (d) special-order items, such as appliances, trackers and other custom electronics, AEE Solar will not issue credit. Damaged Products are not eligible for return credit. AEE Solar will notify you to make arrangements to dispose of damaged Product. If you fail to do so after 30 days, AEE Solar may dispose of the damaged Products without liability.
AEE Solar reserves the right to apply any unused credit towards any outstanding balance or delinquency. Any unused credit greater than 60 days may be refunded back to you per your written request to customerservice@aeesolar.com. If a return credit is not applied by AEE Solar to an existing balance, you agree to apply any credits issued by AEE Solar for returned Products to new orders of Products within one (1) year of issuance. IF A CREDIT IS NOT FULLY USED WITHIN ONE (1) YEAR, THE BALANCE OF THE CREDIT WILL BE CANCELLED.
Warning: Failure to obtain an RMA number prior to returning Products to AEE Solar will result in refusal of the return. For unauthorized returns, AEE Solar will request that you provide your freight account information so that Products may be sent back to you at your expense. If freight account information is not received within 15 days, AEE Solar will scrap the unauthorized returned Products and no credit will be issued.
OTHER
Yes. Stay informed of new products and industry trends by attending our live training sessions. Sign up for our email updates to learn about our next session, or visit our Training page.
You can find open positions here.
